Data Deletion Request

Send us a deletion request by email and we will process it. The quickest way is the button below, which opens a pre-filled email — just fill in your details and send it.

Please include the following so we can find and verify your records:

• Your full name
• The email address you used when contacting us
• The phone number you used, including country code
• The service or product your data relates to, if you know it

Send the request from the email address you originally used where possible — it helps us verify ownership faster. If you cannot, we may ask you a few questions to confirm your identity before we delete anything, so that nobody can delete your data on your behalf without permission.

Once your request is verified, we remove the personal data we hold, including:

• Your name, phone number, and email address
• Enquiry and lead records submitted through our website forms
• Message content and notes associated with your enquiry
• Contact records held in our CRM, spreadsheets, and email marketing lists
• Account data held in our software products, where the request relates to one of them

Some records cannot be deleted immediately. Where the law requires us to retain them, we keep the minimum necessary and restrict access to it. This may include:

• Invoices, payment records, and tax documentation required under Indian financial and tax law
• Records needed to establish, exercise, or defend a legal claim
• Signed contracts and related correspondence for the retention period required by law
• Anonymised or aggregated analytics that can no longer identify you

We will tell you if any of these apply to your request and explain what is being retained and why.

We acknowledge deletion requests within 2 working days and complete verified requests within 30 days. Once the deletion is done, we send you a confirmation by email. Backup copies are purged on our normal backup rotation, which may take up to a further 90 days.

If your data was shared with advertising or analytics platforms such as Google or Meta as part of a campaign, we will remove you from audiences and lists we control. Data held independently by those platforms is governed by their own policies, and you can manage or delete it through their account settings directly.

If you use one of our products — Weflux, SheetPilot, EmbedCMS, or ShipTrack — you can request deletion of your account and associated data using the same process above. Mention the product name and the account email in your request. Deleting an account is permanent and removes your stored content, settings, and history for that product.

Deletion is one of several rights you have. You can also request access to your data, ask us to correct it, or withdraw consent you previously gave. See our Privacy Policy for the full list, and our Terms & Conditions for the terms governing our services.

If you are unhappy with how we handled your request, reply to our response and ask for it to be escalated. We take privacy complaints seriously and will review them properly.