Privacy Policy

DigitalHub360 (“DigitalHub360”, “we”, “us”, or “our”) is a digital marketing agency based in HSR Layout, Bengaluru, Karnataka, India. We provide SEO, paid advertising, social media marketing, website and app development, AI video production, marketing automation, and related services, and we operate software products including Weflux, SheetPilot, EmbedCMS, and ShipTrack.

This policy applies to digitalhub360.in and to enquiries you send us through this website. Our individual software products may have their own privacy terms, which apply in addition to this policy when you use those products.

Information you give us. When you submit an enquiry form, book a strategy call, or contact us by email, phone, or WhatsApp, we collect:

• Your name
• Your phone number, including country code
• Your email address
• The service you are interested in, and any message or business details you choose to share

Information collected automatically. Like most websites, we and our analytics and advertising partners may collect:

• Device and browser type, operating system, and screen size
• IP address and approximate location (city or region level)
• Pages you visit, time spent, and how you arrived at our site (referring URL or ad click)
• Cookie and similar identifiers used for analytics and advertising measurement

We do not ask for and do not knowingly collect sensitive personal data such as financial account details, government identification numbers, health information, or biometric data through this website.

We use the information described above to:

• Respond to your enquiry and contact you about the services you asked about
• Prepare proposals, quotations, and strategy recommendations
• Provide, deliver, and support the services you engage us for
• Send service-related updates, reports, and account communications
• Understand how our website is used so we can improve it
• Measure the performance of our own marketing campaigns
• Meet legal, accounting, and regulatory obligations, and to establish or defend legal claims

We do not sell your personal information. We do not share your contact details with unrelated third parties for their own marketing.

When you submit a form on our website, you consent to us using the details you provide to contact you about your enquiry. Where we rely on consent, you may withdraw it at any time by writing to info@digitalhub360.in. Withdrawing consent does not affect processing already carried out, and we may continue to process limited information where we are required or permitted to do so by law, for example to maintain financial records.

We use cookies and similar technologies to keep the site working correctly, remember your theme preference, understand traffic patterns, and measure advertising performance. This may include services such as Google Analytics, Google Ads, and Meta (Facebook) advertising tools.

You can block or delete cookies through your browser settings. If you do, parts of the site may not work as intended. You can also opt out of personalised advertising through the settings offered by Google and Meta directly.

We share information only with service providers who help us operate our business, and only to the extent they need it. These include:

• Hosting and infrastructure providers that serve this website
• Google Workspace and Google Sheets, where enquiry submissions are recorded
• Email delivery providers used to notify our team of new enquiries
• Analytics and advertising platforms, including Google and Meta, for measurement
• Professional advisers such as accountants or lawyers, where necessary

Some of these providers may store or process data on servers outside India. Where that happens, we take reasonable steps to ensure your information continues to be protected to a comparable standard.

We may also disclose information where required by law, court order, or a valid request from a government or law-enforcement authority.

We apply reasonable technical and organisational safeguards, including encrypted (HTTPS) transmission, access controls on our systems, and limiting access to the team members who need it. No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

We keep enquiry details for as long as needed to respond to you and, if you become a client, for the duration of our engagement plus a reasonable period afterwards. Financial and contractual records are retained for the period required under applicable Indian law. When information is no longer needed, we delete it or anonymise it.

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your personal information
• Withdraw consent you previously gave
• Ask us to stop sending you marketing communications
• Raise a grievance about how your information has been handled

To exercise any of these rights, email info@digitalhub360.in. For deletion specifically, see our Data Deletion Request page. We will verify your identity before acting on a request and will respond within a reasonable period, ordinarily within 30 days.

Our website links to external sites, including our own product websites and client properties. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy from time to time to reflect changes in our practices or the law. The revised version will be posted on this page with a new “Last updated” date. Significant changes will be communicated where reasonably possible.

If you have questions about this policy or how we handle your information, please get in touch. We aim to acknowledge every privacy request within a reasonable period.